Terms and Conditions

We are always happy to assist our patients whenever we can. This document provides details of our terms and conditions of service. If, however, you have any queries or need clarification, please contact us and a member of our team will be happy to help you.

Please be aware that any information provided through any part of our social media platforms, including our website is for guidance & informational purposes only and does not constitute professional advice. No professional advice can be given without a clinical consultation with a dentist. For professional dental advice we strongly recommend that you see a dentist for consultation.

Once your treatment plan has been agreed with the Dentist, we will provide printed treatment plan which will include details of your plan. If this plan changes due to radiographic or clinical findings, we will inform you and discuss this with you. If there are any points on your treatment plan that you wish to query, please do not hesitate to ask us, before any appointments for actual treatments are made.

Some treatments we provide require completion of a written consent form. This is in order to explain the treatment, aftercare and any risk to you thoroughly, before any of these treatments are carried out.

Payments for treatment are due on the day the treatment is provided. The Dental Studio does not operate a credit account system and we require fees to be settled at the end of your appointment. In some circumstances, we reserve the right to request payment in advance for certain treatments. Payment methods accepted are:

• Cash
• Debit/Credit Card
• Finance options (please see more details on website)

For treatments a 50% deposit is required at the time of booking.

The fees displayed on our website are for guidance purposes and we reserve the rights to change them at any time. For updated prices you should call our reception team on 01206 845 891. The cost of the treatment may vary depending of the complexity of the case and suitability of the patient. The patient will be provided with a full written treatment plan on their consultation with the dentist.

The Dental Studio reserves the right to charge time based deposits for booking future appointments. Deposits are deductible off the cost of treatment.

The Dental Studio reserves the right to make a charge for any debt passed to a debt collection agency.

All the fees applied for any form of Dental treatment at the practice are based on; the materials used, laboratory costs incurred (if applicable), and the clinical time spent. The fees are however, demonstrated as treatments prescribed on the treatment plan for your information.

For more information about payments, please see our Practice Payment Policy.

At The Dental Studio our veneers, crowns, bridges and dentures are guaranteed for a period of twelve months following placement, provided that the following conditions are met:

The patient has fully paid for the treatment and does not owe the practice any money for the treatment received.

The veneers, crowns, bridges and dentures have not been damaged as a result of an accident, trauma or excessive grinding.

The patient has followed all post treatment maintenance recommendations made by our dentists.

No treatment is guaranteed for more than 1 year.

Some treatments may have a guarantee of less than 1 year, and in this case you will be informed by your Dentist either verbally or in writing, or both.

The Dental Studio reserves the right to charge up to £1 per minute, in the event of a missed appointment or an appointment cancelled with less than 48 hours notice. For appointments longer than 1 hour, we require at least 48 hours advance notice.

We understand that some patients travel long distances to get to the practice, and in some cases being late for appointments can be unavoidable. If you are very late, please be aware that you may be asked to reschedule your appointment.

We require a minimum of 48 hours' notice for cancellation of any arranged appointment. When we schedule an appointment for a patient, we are booking the surgery time off for that patient's treatment. Failure to give the appropriate notice of cancellation will result in a Failed Appointment Fee being charged. This fee is proportionate to the length of the appointment failed and is to cover the cost of the surgery time wasted.

Failed Appointment Fees must be settled before any other appointment is offered. Please note that we cannot accept notice of cancellation by text message.

It is very important that you give a full medical history and details of any medication you take. Should these change in any way, it is very important for you to tell your Dentist. It is the patient's responsibility to inform the clinic of any changes in either personal details and/or their medical history.

The Dental Studio may use images and x-rays of your smile and teeth only, for marketing and educational purposes on the The Dental Studio website, and on promotional and educational literature. Your name will never be published, and identity will never be disclosed. However, if you DO NOT wish for us to use your images and x-rays in this way, please let us know.

At The Dental Studio the health of our patients is our highest priority, and we also like to keep our patients informed of various important changes at the clinic and of our latest special offers. We like to remind our patients of their appointments, when they are due for appointments, and other various important reminders. On this note, you may be periodically contacted by the clinic via phone, text, email or by letter in the post. If you DO NOT wish to be contacted by the clinic by any or all of these means, please let us know.

Sometimes we receive request from people (such as relatives, partners, etc) who wish to deal with booking appointments or discuss treatment plans on behalf of the person who is our patients. Whilst these are almost always motivated by good intentions and in the best interest of the patient concerned, they pose a medicolegal problem for the practice. We are required by law to maintain the confidentiality of our patient's records and details. This can cause the people trying to act on behalf of the patient to think we are being obstructive, but that is not the case.

If you wish to give a relative, partner, etc consent to interact on your behalf, please request a third-party consent from reception.

The Dental Studio will always take complaints about any aspects of our services very seriously, in order to make sure that every patient has only the very best experience at all times.

Complaints can be made in writing to our Practice Managers, Mrs Christine Dye or Mrs Jeanine Green, or via email, by the patient or by an authorized person on the patient's behalf.

For more information please see our Patient Complaints policy on our website

The Dental Studio has a zero tolerance policy to abuse to our Dentists and staff, loud/disorderly/drunken behaviour, persistent missing and late cancellation of appointments (after multiple warnings). In these situations, The Dental Studio reserves the right to refuse treatment and admission.

We store all patient personal details on a secure system in accordance with the Data Protection Act. All clinical notes, digital radiographs, digital photographs etc. remain the property of The Dental Studio. Copies of notes, radiographs and photographs can be made available on request, and The Dental Studio reserves the right to charge an administration fee for these.

The Dental Studio reserves the right to withdraw any offers without notice.

If you have been unsuccessful in attending our practice within the last 3 years (it has been 3 years since your last appointment) you will be required to pay for a New Patient Examination due to the changes your mouth may have undergone. You will therefore need a longer appointment of 30 minutes.

If you are a registered NHS patient with our practice, it is necessary to attend for an appointment at least once every two years. If you have not visited us within a period of two or more years, regrettably, we will need to remove you from our NHS patient list.

Our patient leaflet on personal information

Refunds

Please be aware that if you've made an online appointment through our website and prepaid the associated fee but wish to cancel your booking and seek a refund, a £5 administration fee will be deducted due to the incurred charges.

If you've scheduled appointments through our reception team and were required to make a deposit, please note that an administration fee of £5 will be applied.